Return Policy

Vita Aeterna Return Policy

Welcome to Vita Aeterna! We want you to love every item you purchase from us. If you are not completely satisfied with your purchase, we're here to help with our straightforward return policy:

1. Eligibility for Returns:

• You may return any unworn, unwashed, and undamaged item within 30 days of the purchase date.
• All original tags must be attached, and the item must be in its original packaging.

2. Exclusions:

• Some items may not be eligible for returns due to hygiene reasons or specific restrictions. These include:
  • Undergarments and swimwear (unless the item is defective or damaged).
  • Items marked as final sale or clearance.
  • Customized or personalized items.

3. Return Process:

• To initiate a return, please contact our customer support team at [customer support email] within the specified return period.
• Provide your order number and a brief explanation of the reason for the return.
• Our team will guide you through the return process and provide you with a return authorization if your return is eligible.
• Pack the item securely in its original packaging and include any accessories, tags, or documents that came with it.
• Ship the item back to the address provided by our customer support team.

4. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.
• We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item(s).

5. Refund Processing:

• Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 business days.

6. Exchange Policy:

• If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and indicate your preference for an exchange.
• Exchanges are subject to availability. If the desired item is not available, we will process a refund for the returned item(s).

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately upon receipt.
• Provide clear photos of the damage or defect along with your order number.
• We will arrange for a replacement or refund, including return shipping costs if applicable.

8. Changes to This Policy:

• We reserve the right to update or modify this return policy at any time without prior notice.
• Any changes will be effective immediately upon posting on our website.

Thank you for choosing Vita Aeterna. If you have any questions or need further assistance, please don't hesitate to contact us at info@vitaaeternaclothing.com.

You can download our return form here.

Happy shopping!