Refund Policy

Vita Aeterna Refund Policy

At Vita Aeterna, we strive to ensure that every purchase meets your satisfaction. If you are not entirely pleased with your purchase, we're here to help with our refund policy outlined below:

1. Eligibility for Refunds:

• To be eligible for a refund, the item(s) must be returned within 30 days of purchase.
• The item(s) must be unused, unwashed, and in the same condition as received, with all original tags and packaging intact.

2. Exclusions:

• Certain items may not be eligible for refunds, such as:
  • Items marked as final sale.
  • Customized or personalized items.
  • Items purchased during special promotions or clearance sales.

3. Refund Process:

• To initiate a refund, please contact our customer support team at info@vitaaeternaclothing.com within the specified return period.
• Provide your order number and a brief explanation of the reason for the return.
• Our team will guide you through the return process and provide you with a return authorization if eligible.
• Once the returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

4. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.
• We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item(s).

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately upon receipt.
• Provide clear photos of the damage or defect along with your order number.
• We will arrange for a replacement or refund, including return shipping costs if applicable.

6. Lost Packages:

• Vita Aeterna is not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order.
• If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim.

7. Changes to This Policy:

• We reserve the right to update or modify this refund policy at any time without prior notice.
• Any changes will be effective immediately upon posting on our website.

By making a purchase on www.vitaaeternaclothing.com, you agree to abide by the terms of this refund policy.

If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact us at info@vitaaeternaclothing.com or visit our website for more information.

You can download our return form here.

Thank you for shopping with Vita Aeterna!