Need help?
Frequently Asked Questions
Products
The recommended size may differ per product.
- For T-shirts, we recommend the size you would usually take.
- For hoodies and crewnecks, we recommend taking one size larger than you normally take for the perfect fit, this is because the hoodies and crewnecks run small.
- Also, under each product you can find which is recommended.
- If you still don't know, you can always take a look at our size chart
Information about washing this product can be found on the label inside the product. Make sure you always follow the instructions on the washing label.
If a product is not in stock, this will be clearly stated and ordering is unfortunately not possible.
All of our clothing is made out of 100% cotton
Under the products you will find which sizes are available. If sizes are out of stock, you will not be able to order them again until the items are restocked.
Shipping and delivery
We always try to deliver as quickly as possible, but in general the delivery time is 3-5 working days. Please note that this may take longer around the holidays and sales.
For now, we are focusing on the Benelux. Later we will expand this to worldwide
You will receive a track and trace code in your email after your order. This allows you to track your order until it is delivered to your home.
No, we do not offer gift wrapping services. Our products are delivered in nice packaging. Gift cards are available when you receive them.
Returns
Unfortunately, returns are not free and we charge €3.95 for this. Click here to print the returns form.
Customer service
If you have any questions or concerns, you can always fill in our contact form, you can find this on our contact page. Also, you can always send an e-mail to: info@vitaaeternaclothing.com.
pre-order
A pre-order is an order for a product that is not in stock yet but will be released soon.
This will be clearly indicated at the time you order. It will also be indicated in your shopping cart. Here it is stated which type of order it is.
Please note that this can sometimes take several weeks. It also depends on when you pre-order. If you order later in the pre-order period, you will receive your order faster than if you order at the beginning of the pre-order period.